Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

The Director, Operations, US Property Management, is responsible for operational efficiency across the property management portfolio. This role includes development and refining of policies and procedures, standardizing forms and processes, ensuring regulatory compliance, and fostering cross-departmental collaboration to support strategic initiatives.

Operational Strategy and Process Management:

• Partner with an assist the MD of US REMS in the professionalization, centralization and refinement of the US REMS operating platform.
• Develop and execute strategic plan in partnership with REMS leadership with focus on Clients, People, Process, and Technology.
• Develop, review, and maintain policies, procedures, and operational guidelines to ensure efficiency, compliance, and alignment with industry best practices.
• Create and maintain standard operating procedures (SOPs) to ensure consistency across property management teams.
• Identify areas for operational improvement, implementing strategies to reduce bottlenecks and enhance efficiency.
• Ensure alignment of policies with local, state, and federal regulations and organizational objectives.
• Conduct regular audits of operations, policies, and forms to ensure they are up to date and meet industry standards and the necessity of additional forms, policy changes or additional training needed.
• Streamline documentation processes to improve consistency and efficiency across the portfolio.
• Assist in implementing digital solutions to enhance accessibility and management of forms and records.
• Develop and implement training materials and programs, ensuring team members are proficient in operational procedures and compliance requirements.
• Organize and facilitate regular training sessions to inform staff of policy updates and industry standards.
• Partner with internal departments, including finance, leasing, legal, and facilities, to ensure seamless integration of property management operations.
• Provide support to property managers by offering expertise in policy interpretation and process optimization.
• Director superior of the Operations Manager, US Property Management. Will collaborate directly with this team member to achieve the items listed above.
• Assist markets with operations items, including support when the market leader is out of the office. Provide operational support with any new business and transitions when applicable.
• Develop and execute a strategic plan in partnership with REMS leadership with a focus on Clients, People, Process, and Technology.
• Implement and maintain a client satisfaction program(s).
• Oversee the property review program.

Performance Metrics and Reporting:

• Establish Key Performance Indicators (KPIs) to monitor operational effectiveness and team performance.
• Provide detailed reports to senior leadership on operational performance, risks, and opportunities for improvement.
• Analyze operational challenges and propose actionable solutions to mitigate risks.
•  Encourage a culture of continuous improvement, excellence, and teamwork

Education:

• Bachelor’s degree (Business or Real Estate related field (preferred).
• Professional certifications (e.g., CPM, RPA) a plus.

Experience:

• Minimum 7+ years of experience in property management or real estate operations, with at least 3 years in a managerial or leadership role.
• Extensive knowledge of property management policies, operational procedures, and compliance requirements.
• Proven experience in process improvement, policy development, and operational optimization.

Skills:

• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments.
• Proficient in property management software, Microsoft Office Suite, and other operational tools.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Strategic thinker with a proactive, solution-oriented mindset.
• A proactive, solution-oriented approach to operational challenges.
• Ability to navigate complex legal and compliance landscapes related to property management.
• Able to take knowledge and incorporate a training-based approach.

Work Environment:

• This position may require occasional travel to property locations.
• Flexible work environment with a combination of office-based and remote work.

This job description outlines the general responsibilities and qualifications required for the role of Director, Operations, US Property Management. Duties may evolve depending on the company’s needs and growth.

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees:

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

Work-Life Balance:

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving