Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Placed within the heart of the Client's business, the Workplace Experience Manager plays a key role in activating and maximizing the opportunity available to facilitate a modern, flexible workplace experience for the workforce. This person should have the ability to connect and engage in a variety of ways outside of the traditional receptionist/office manager duties and have a passion for service running through them. As the Workplace Experience Manager, you will own the relationships with the Client's colleagues and visitors, both in the office and those working remotely. You will be responsible for ensuring everyone receives a tailored, exceptional user experience. You will own the flexible working spaces, driving use whilst ensuring they are fit for purpose. You will be the ‘go to’ solution provider for everything; the trouble-shooter, the fixer, the all-round ‘experience architect’. You will promote the use of technology to provide enhanced and effective workplace experience, communications and updates, drive networking and collaboration opportunity, and ensure those working remotely feel as valued and looked after as if they were physically present in the office. We want you to push the boundaries of the possible as you seek to provide the best user experience, finding the hidden opportunity to surprise and delight all.

The base salary is aligned with market data and is estimated between $90,000 to $110,000 with the ability to achieve additional compensation through bonus.  This salary range reflects base compensation for the position across all US locations. Within this range, individual pay is determined by work location and other factors including relevant education/training, experience, and internal equity.

• Provide a user focused service experience that is built on the foundations of exceeding expectations
• Always demonstrate the behaviours set out in the ‘Behaviours Playbook’
• Continuously drive relationships and connectivity with all to better understand their views on changing needs and requirements of the service delivery, keeping aware of service trends and seeking solutions to introduce them into the everyday service
• Be visible, both in person and virtually, promoting yourself as the first point of contact for any queries
• Management of new starters and leavers, the return of equipment where required inc reset/profile wipe
• Order new starter equipment, ensuring process is managed in full to completion including distribution, profile set up and keeping overall inventory up to date
• Take ownership (where possible/appropriate) of new starter’s first day arrival journey, office & services inductions – inject the WOW into that first impression of the company
• Manage access control card issue and return
• Point of contact for IT issues, providing proactive support and set up, manage warranties and suppliers
• Manage the relationship with the business communications contract (Vodafone) of behalf of UiPath, including equipment, PO issuing and activation/deactivation of connections
• Oversee the effective delivery of the contract for indoor planting
• Approve incoming monthly invoices as required
• Operate as the H&S point of contact for the office in line with direction given from your FM, including understanding and organising any training requirements, conducting and updating remit risk assessments, accident recording, compliance certification updates and supporting overall annual review
• Complete first line accident and incident reporting
• Responsible for adhering to all health and safety safe systems of work activity within your space, including Risk Assessments, manual handling, floor & fire exits checks, first aid and fire marshal duties
• Manage the relationship between Deliveroo and UiPath - add/remove users, manage spend limits, issue and manage POs & invoices 
• Utilise technology to drive communication and connectivity with employees, offering instant updates and alerts to support smooth working days for them
• Utilise your position to gather and introduce continuous experience enhancing proposals
• Conduct regular workplace cleanliness and condition audits, resolving or escalating issues encountered
• Oversee utilisation of the flexible space, understanding hot demand spaces and underutilised spaces, seeking employee feedback, and providing updates for strategy decision
• Promote and support the business with the use of technology for all workstreams, including visitor management, resource booking, concierge support and lifestyle provisions
• Promote the benefits of pre-booking visitors, and assist with pre-arrival confirmation information and facilitate any pre-arrival services required by our visitors or employees
• Proactive meeting room and space management and set up, seeking appropriate support from the business as required
• View all challenges and complaints as an opportunity; seek to resolve the situation in a way that excels expectations, ensuring to escalate to your line manager where required
• Take an active role in understanding subsequent challenges / complaints and contribute to the implementation of long-term solutions to eradicate
• Manage all vending areas, kitchens and pantries, replenishing stock and maintaining high standards
• Manage all stationery and printer hub requirements, replenishing stock and maintaining high standards
• Support with post and parcel management / couriers where required  
• Surprise and Delight – recognise birthday celebrations, work anniversaries and international awareness days, both in person and remotely
• Contribute with ideas for, and drive the employee experience events calendar 
• Look after any waiting visitors with care and attention, taking coats, making beverages, escorting to rooms etc, acting as an Office Manager for, and until they are collected by, their host
• Build and maintain a current, working knowledge of all office policies, procedures, systems and tools in order to provide building users with maximised service information – challenge them constantly to continuously improve how things are done
• Continuously review the options available for hospitality and ensure refreshed frequently
• Manage the day-to-day hospitality requirements of the business
• Post and parcel management
• Offer input and perspective at team meetings, demonstrating reason and emotional intelligence
• Take an active role in training and supporting new colleagues through their induction period
• Attend training courses as required, actively seeking to introduce learnings into everyday service
• Take charge of your own development, actively contributing to appraisals and seeking training opportunity
• Ensure compliance (zero tolerance policy) with all Avison Young policies, including but not limited to; GDPR, Bribery, Bullying and Harassment, unconscious bias.  
• To portray yourself as an Office Manager for Avison Young at all times
• Preparing meeting and training rooms
• Hiring, managing, and developing the junior administrative team

• IOSH certified (or willing to become within probationary period)
• Previous experience, and comfort working with technology in service delivery, and possessing the ability to adapt to new technology as it is launched
• Ability to demonstrate understanding of, and previous experience of delivering, exceptional service
• Confident communicator
• Competent user of Microsoft Office package
• Fluent written and spoken English
• This is not a desk-based role; you will be expected to be present and mobile within the floor engaging with the UiPath workforce

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees:

• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)

Work-Life Balance:

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving