Avison Young

Customer Service Representative

Job Locations US-OR-Lincoln City
ID
2022-2499
Category
Administrative/Clerical
Position Type
Part-Time

Our Story

About You:
You are a high achiever looking to thrive in a fast-paced environment. You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals. You can communicate clearly and concisely with teammates and clients, and you enjoy strong company culture and camaraderie. You can navigate multiple corporate functions, including global lines of service and corporate centers of excellence. You possess strong interpersonal skills and are willing to take on diverse tasks to achieve the team’s common goal. You value personal and professional growth and are ready to take the next step in advancing your career.

If this sounds like you, well, then you will love the culture at Avison Young!

About Us:
Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

Real estate can have an enormous positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

We care about each other and we have each other’s backs. This makes AY a great place to be a client, and a great place to work. We support the whole person and their complete wellness – economic, mental and physical – because what’s best for our business comes from our people bringing their whole selves to work.

Of course we love it here, but outsiders think we’re pretty great too: Avison Young was awarded the prestigious America’s Best Midsize Employers for 2022, presented by Forbes and Statista, Inc. We’re proud to be regularly recognized for our team, services and culture and our team members enjoy comprehensive compensation and benefit programs. Through our customized work options, we give our people the flexibility to create a work environment that puts their overall well-being first. After all, we are powered by people.

Overview

The Lincoln City Outlets team to looking for a part-time Customer Service Representative to provide exceptional customer service to all shoppers, tenants, vendors and visitors to our outlet shopping destinations. This person will handle Customer inquiries and successfully meet marketing and operational goals to ensure a positive experience that differentiates Lincoln City Outlets from other Outlets.

Compensation is commensurate with experience and starts at $14/hour.  

Responsibilities

  • Assist customers with questions and finding resolution to problems by providing services that fall within scope of responsibilities.
  • Answer incoming phone calls and greet customers in a professional manner, with a smile, and willingness to assist.
  • Ensure customer information is accurately recorded in our data base
  • Provide stroller and wheelchair rental services.
  • All customer service representatives are accountable and responsible for maintaining assigned cash drawer. 

The CSR must:

  • Accurately balance cash register at end of shift.
  • Follow all prescribed procedures for reporting any cash discrepancies.
  • Print all supporting documentation and reports.
  • Inform all customers of special promotions, upcoming events, etc.
  • Distribute coupon books and promotional materials.
  • Handle small tenant requests.
  • Perform additional duties or participate in other special projects as assigned.

Perform general office duties including: 

  • Maintain supplies for copy machine.
  • Route calls to appropriate staff and/or office.
  • Assist less experienced representatives, as necessary.
  • Assist center management by completing minor reports such as: lost and found log, coupon books, brochures, roof leak log, HVAC PM Service tenant documentation, etc.
  • Report all accidents/incidents according to policy in the absence of the General Manager.

Qualifications

Essential functions include:

  • Ability to accurately use basic math skills and demonstrate a high level of attention to detail
  • Ability to handle high volume of customer activity while demonstrating a positive attitude
  • Ability to utilize a keyboard effectively and efficiently, as required
  • Ability to navigate through multiple computer applications and databases
  • Ability to carefully listen and understand a customer’s situation in order to assist them
  • Ability to multi-task in a high-volume setting
  • Ability to work independently
  • Ability to work flexible schedule to accommodate business needs, including holidays.

Additional qualifications:

  • Education: The level of education typically acquired through completion of high school, vocational training, similar job experience, or related course work

Physical/Mental demands:

  • Must be able to remain in a stationary position 50% of the time.
  • The person in this position needs to occasionally move about inside and outside of the office to access file cabinets, office equipment, supplies, promotional items, storage, brochure displays, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Dexterity required to handle coupon books, brochures, cash and coin.

 

Our Equal Opportunity Commitment

Avison Young practices as an equal opportunity employer in all services locations around the world.  We are committed to building and maintaining a workforce diverse in experience, skills and knowledge with uniformity in service excellence, commitment and integrity. 

 

The firm maintains a strict policy to ensure employment opportunities are equal and do not discriminate based on race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, protected veteran or military service status, or any other elements protected by law.

 

For those requiring assistance with disabilities, information relating to the need for accommodation and accommodation measures will be addressed confidentially. 

 

Avison Young is committed to employing the best talent with the most fair and equitable recruitment practices. Apply with us TODAY! 

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